This Bank Secrecy Act training will explain how to train your frontline staff to ask BSA questions. It will cover Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios and questions and much more.
WHY SHOULD YOU ATTEND?
Because the frontline of any financial institution is the first line of defense, it stands to reason that ill-trained frontline staff will, in essence, be the collapse of your institution. A strong and well educated frontline staff will help develop a strong back office BSA department for your financial institution. Often times, the frontline doesn’t know why they are asking the questions or what the point of BSA truly is.
This webinar will not only give them viable scenarios and how to respond but will also explain why they are asking the questions in the first place. Another valuable section of this webinar will be teaching the frontline when questions need to be asked. Most are familiar with when they should question CTR and MIL related transactions, but being able to look at a customer’s account history can also teach them how to ask for possible SAR situations.
AREA COVERED
- Responsibility of the front line
- Customer service vs bank preservation
- Updating customer information
- CTR scenarios and questions
LEARNING OBJECTIVES
- MIL scenarios and questions
- SAR scenarios and questions
- Why should I care (a frontline perspective)
- Building a stronger relationship between frontline and back office
WHO WILL BENEFIT?
- District Bank/Credit Union/Financial Institution Managers
- Branch Managers
- Teller Supervisors
- Compliance Managers
- Front Line Staff
- Risk Officers
- Operational Managers
Because the frontline of any financial institution is the first line of defense, it stands to reason that ill-trained frontline staff will, in essence, be the collapse of your institution. A strong and well educated frontline staff will help develop a strong back office BSA department for your financial institution. Often times, the frontline doesn’t know why they are asking the questions or what the point of BSA truly is.
This webinar will not only give them viable scenarios and how to respond but will also explain why they are asking the questions in the first place. Another valuable section of this webinar will be teaching the frontline when questions need to be asked. Most are familiar with when they should question CTR and MIL related transactions, but being able to look at a customer’s account history can also teach them how to ask for possible SAR situations.
- Responsibility of the front line
- Customer service vs bank preservation
- Updating customer information
- CTR scenarios and questions
- MIL scenarios and questions
- SAR scenarios and questions
- Why should I care (a frontline perspective)
- Building a stronger relationship between frontline and back office
- District Bank/Credit Union/Financial Institution Managers
- Branch Managers
- Teller Supervisors
- Compliance Managers
- Front Line Staff
- Risk Officers
- Operational Managers
Speaker Profile
Thomas E Nollner has more than 35 years of experience in financial institution supervision and consulting. Mr. Nollner spent 30 years as a National Bank Examiner for the Comptroller of the Currency where he was a safety and soundness examiner and a compliance examiner. As a safety and soundness examiner he examined national banks for capital adequacy, asset quality, management issues, earnings concerns, and liquidity funding. As a compliance examiner, he examined national banks for compliance with consumer laws and regulations such as the Truth-in-Lending Act, the Real Estate Settlement Procedures Act, the Flood Disaster Protection Act, the Community Reinvestment …
Upcoming Webinars
From Challenges to Compliance: Understanding Dietary Supple…
How To Conduct An Internal Harassment And Bullying Investig…
Improving Employee Engagement & Retention Through Stay Inte…
Using Behavior Based Interviewing for Finding the Best Matc…
Leadership: Strategic Planning and Decision Making
The Anti-Kickback Statute: Enforcement and Recent Updates
Do's and Don'ts of Documenting Employee Behaviour, Performa…
De-Stressing Your Leadership for Greater Impact
Emotional Intelligence: Mastering the Emotions of Great Lea…
Bootcamp for New Managers and Supervisors: Avoid These 7 Mi…
How to Conduct Exit Interviews - Implementing and Enhancing…
Coming Soon - New Minimum Salary Levels for Exempt Employee…
Utilizing HR Metrics to Illustrate & Improve Human Resource…
Pivot tables beginner to advanced + 20 advanced Pivot table…
Finance & Accounting 101 Simplified
Understanding How To Write A Compliant CAPAs
Mastering the Candidate Experience in Talent Acquisition.
4-Hour Virtual Seminar on Transformational Leadership - The…
Uplifting the Credibility of HR: How to Build the Credibili…
Treasury Risk Management, Funding, Liquidity, Interest Rate…
Courts No Longer Have to Give Deference to Agency’s “Expert…
21 CFR Part 820 - Quality System Regulation - Applying Prin…
Building Fair Chance Hiring Policies in 2024
HIPAA Bootcamp for Health Care Providers, Professionals, an…
Building GMP Excellence: A Guide to Implementing Compliant …
FDA Technology Modernization Action Plan (TMAP) and Impact …
Weathering the Storm: Navigating Resource Constrained Waters
How to Survive an Emotionally Toxic Workplace
21 CFR Part 11 - Compliance for Electronic Records and Sign…
Excel Power Skills: Master Functions, Formulas, and Macros …
How to Give Corrective Feedback: The CARE Model - Eliminati…
SOPs - How to Write Them to Satisfy those Inspectors
2-Hour Virtual Seminar on the 6 Most Common Problems in FDA…
Understanding the Artificial Intelligence Landscape
Employee Handbook Requirements for 2024. Includes Updated F…
Essential Job Functions According to the American with Disa…
Stay Interviews: A Powerful and Low-Cost Employee Engagemen…
FDA Audit Best Practices - Do's and Don'ts
Engineering Change Management (ECM)
Batch Record Review and Product Release
Workplace Investigations 101: How to Conduct your Investiga…