The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one’s thoughts, emotions, impulses, words, voice, and facial expressions is crucial for Managers and Leaders. The lack of attention to one’s communication during important conversations can turn out to be a costly mistake.
WHY SHOULD YOU ATTEND?
Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc.
Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
LEARNING OBJECTIVES
- Define speaking assertively.
- What makes difficult conversations “difficult” for you.
- Emotions, Attitudes and Mindsets before during and after holding difficult conversations.
- Manage body language.
- Ask the right questions at the right time.
- Recognize words and their impact during a difficult conversation.
- Have a strategy and structure to establish the purpose of a difficult conversation in order to find common ground.
- Stay in control of the conversation throughout.
- Suspend judgements for better understanding.
- Understand intent and focus of the conversation for successful win win outcomes.
- Learn about active listening.
- Paraphrase and clarify what was heard.
WHO WILL BENEFIT?
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc.
Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
- Define speaking assertively.
- What makes difficult conversations “difficult” for you.
- Emotions, Attitudes and Mindsets before during and after holding difficult conversations.
- Manage body language.
- Ask the right questions at the right time.
- Recognize words and their impact during a difficult conversation.
- Have a strategy and structure to establish the purpose of a difficult conversation in order to find common ground.
- Stay in control of the conversation throughout.
- Suspend judgements for better understanding.
- Understand intent and focus of the conversation for successful win win outcomes.
- Learn about active listening.
- Paraphrase and clarify what was heard.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
Upcoming Webinars
![](https://247compliance.com/Speaker_Pics/qalification.jpg)
Effective Onboarding: How to Welcome, Engage, and Retain Ne…
![](/static/images/default-webinar-info.jpg)
6-Hour Virtual Seminar on Learning the Highlights of Excel …
![](https://247compliance.com/Speaker_Pics/laboratory-3827743_960_720.jpg)
Impact Assessments For Supplier Change Notices
![](/static/images/default-webinar-info.jpg)
Developing an FDA/ISO Compliant Quality Management System
![](/static/images/default-webinar-info.jpg)
Aligning Your HR Strategy with Your Business Strategy
![](https://247compliance.com/Speaker_Pics/vda.jpg)
Accounting For Non Accountants : Debit, Credits And Financi…
![](/static/images/default-webinar-info.jpg)
I-9 Audits: Strengthening Your Immigration Compliance Strat…
![](/static/images/default-webinar-info.jpg)
Managing Difficult Employee Conversations
![](https://247compliance.com/static/images/travel-expenses.webp)
Dealing With Difficult People In Life & Work
![](/static/images/default-webinar-info.jpg)
Predictive Accounting: Driver-Based Budgeting And Rolling F…
![](/static/images/default-webinar-info.jpg)
Pay Equity Changes for 2024! What Employers Need to Know to…
![](/static/images/default-webinar-info.jpg)
Leader Branding: How to Communicate with Confidence to Attr…
![](/static/images/default-webinar-info.jpg)
![](/static/images/default-webinar-info.jpg)
Data Integrity and Privacy: Compliance with 21 CFR Part 11,…
![](/static/images/default-webinar-info.jpg)
Project Management for Non-Project Managers - How to commun…
![](https://247compliance.com/Speaker_Pics/currency-3118767_960_720.jpg)
Why EBITDA Doesn't Spell Cash Flow and What Does
![](/static/images/default-webinar-info.jpg)
Design Verification, Validation and Testing for Medical Dev…
![](https://247compliance.com/Speaker_Pics/oo.jpg)
FFIEC BSA/AML Examination Manual: What Compliance Officers …
![](https://247compliance.com/Speaker_Pics/ver.jpg )
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
![](/static/images/default-webinar-info.jpg)
Employee or Independent Contractor – U.S DOL Announces 2024…
![](https://247compliance.com/static/images/73.jpg)
![](https://247compliance.com/Speaker_Pics/download.jpg)
Human Factors Usability Studies Following ISO 62366 and FDA…
![](/static/images/default-webinar-info.jpg)
Best Practices in Complaint Management for Regulatory Compl…
![](/static/images/default-webinar-info.jpg)
Ensuring Safe and Effective Pharmaceutical Products: A Comp…
![](https://247compliance.com/Speaker_Pics/laboratory-3827743_960_720.jpg)
![](/static/images/default-webinar-info.jpg)
Embracing Diversity and Inclusion in Talent Acquisition
![](https://247compliance.com/Speaker_Pics/files.jpg)
Form W-9 Compliance to Avoid Penalties: TIN Verification, B…
![](/static/images/default-webinar-info.jpg)
![](/static/images/default-webinar-info.jpg)
Tattoos, hijabs, piercings, and pink hair: The challenges …
![](/static/images/default-webinar-info.jpg)
Gossip-Free: Leadership Techniques to Quell Office Chatter
![](/static/images/default-webinar-info.jpg)
Updated Metro 2®, e-OSCAR and the New Tougher FCRA/CFPB Com…
![](https://247compliance.com/Speaker_Pics/tax-blog1.png)
Understanding and Analyzing Financial Statements
![](/static/images/default-webinar-info.jpg)
Divorce, Adoption and Other Special Tax Topics
![](/static/images/default-webinar-info.jpg)
Design History File (DHF), the Device Master Record (DMR) a…
![](/static/images/default-webinar-info.jpg)
Is Your Culture Working For or Against Your Success? If You…
![](https://247compliance.com/static/images/sick.jpg)
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
![](/static/images/default-webinar-info.jpg)
Setting up Quality System for FDA Regulated Products: Tips …
![](/static/images/default-webinar-info.jpg)
![](/static/images/default-webinar-info.jpg)
Marketing to Medicare or Medicaid Beneficiaries - What You …
![](/static/images/default-webinar-info.jpg)
The Five Cs Of Commercial Credit: The Basic Elements Of Cre…
![](/static/images/default-webinar-info.jpg)
![](https://247compliance.com/static/images/pharma-trend.jpg)
Sunshine Act Reporting - Clarification for Clinical Research
![](/static/images/default-webinar-info.jpg)
Documenting Misconduct that Will Stand Up in Court
![](https://247compliance.com/Speaker_Pics/student-849821__340.jpg)
![](/static/images/default-webinar-info.jpg)
Stress, Change And Team Resilience Through Humor: An Intera…
![](https://247compliance.com/static/images/hr-employee.jpg)
Managing Toxic & Other Employees Who have Attitude Issues
![](https://247compliance.com/static/images/fda-ai.jpg)
FDA Regulation of Artificial Intelligence/ Machine Learning
![](/static/images/default-webinar-info.jpg)
Pharma 4.0: Next Generation Technology Approach to GxP Prod…
![](/static/images/default-webinar-info.jpg)
Excel - Lists and Tables - A Beginner's Guide to Managing L…
![](/static/images/default-webinar-info.jpg)
Patient Gifts, Discounts and Freebies: What You Can and Can…