You work in a complex and ever-evolving workplace. Conflict is a natural result of people having different points of view, values, and beliefs.
When left unaddressed, workplace conflict can lead to increased absenteeism, reduced productivity, resentment, hostility, and disengagement. When well-managed, conflict can enhance relationships, deepen understanding of self and others, and stimulate change and growth. Knowing that there is not a one-size-fits-all approach to resolving conflicts, how do you help manage conflict effectively and support your colleagues who may be feeling frustrated, angry, or powerless? Successful leaders know how to manage conflict and set the tone for effective conflict resolution.
WHY SHOULD YOU ATTEND?
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
AREA COVERED
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
WHO WILL BENEFIT?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Move from having a workplace where there are conflicts around jurisdiction, power, lack of resources, and unrealistic expectations, to a workplace where there are productive conversations, buy-in, and powerful insights. Discover a framework for assessing the types of conflict common in the workplace and develop strategies for their resolution. Determine the right strategy for the right situation to encourage change, promote decision-making, build engagement, and prevent harm to your important working relationships.
Key Messages:
- Interpersonal conflict is inevitable
- When you consider conflict as a sharing of ideas, it can be beneficial to moving forward
- It’s OK to leave some conflicts unresolved
- Positive conflict management helps everyone move forward
- A leader’s negative reaction to conflict has a ripple-out impact on conflict in the workplace
- By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a leader can resolve most strife
Participants will:
- Explore the 10 causes and 6 escalators of conflict
- Understand best practices and practical strategies for resolving conflict
- Optimize your interaction and presence in a conflict
- Improve your understanding of and approach to conflict management by learning when and how to adopt the 5 different conflict resolution styles
- Discover how to respond effectively to conflict in different settings
- Learn how to confidently turn conflict into productive discussions using our 10 Steps
- Recognize how to establish and use conflict as a positive and productive force in the workplace
- Develop personal action plans for conflict situations back at work
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Speaker Profile
With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.
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2-Hour Virtual Seminar on the 6 Most Common Problems in FDA…
Sunshine Act Reporting - Clarification for Clinical Research
How to Write Contracts for Procurement Professionals
Project Management for administrative professionals
How to Deal with Employees Who Love to Argue and Debate Eve…
Transform Data into Insights: A Beginners Guide to Excel Pi…
Terminating Toxicity: Strategies For Leaders To Confidently…
Onboarding Best Practices for 2025: Proven Strategies to Po…
Reprogramming your mind for Corporate Excellence: 4 Steps t…
Uplifting the Credibility of HR: How to Build the Credibili…
How to Write Effective Audit Observations: The Principles f…
How to Manage the Legal Landmine of the FMLA, ADA and Worke…
Onboarding Best Practices for Millennial and All Employees
Bridging Generational Divides in the Workplace
Performance of Root Cause Analysis, CAPA, and Effectiveness…
Strategic Interviewing & Selection: Getting the Right Talen…
2-Hour Virtual Seminar on How to Conduct an Internal Harass…
FDA Audit Best Practices - Do's and Don'ts
Emotional Intelligence: Mastering the Emotions of Great Lea…
Successful Strategies for FDA Expedited Pathways for Your D…
Unlock Employee Loyalty: Stay Interviews Will Keep Them Eng…
Regulation update Q1 2025: New and Proposed Regulations for…
What is in Store for Employers When Updating Employee Handb…
Effective Onboarding: How to Welcome, Engage, and Retain Ne…
Impact Assessments For Supplier Change Notices
Accounting For Non Accountants : Debit, Credits And Financi…
FDA Compliance And Laboratory Computer System Validation
Creating a Successful Job Rotation Program
The Anti-Kickback Statute: Enforcement and Recent Updates
How To Create Psychological Safety in your Organization
Aligning Your HR Strategy with Your Business Strategy
Transforming Anger And Conflict Into Collaborative Problem …
How to Give Corrective Feedback: The CARE Model - Eliminati…
Zero Acceptance Sampling to Reduce Inspection Costs
AI at Your Service: Enhancing Your Microsoft OfficeSkills w…
Identifying, Managing, and Retaining High Potential Employe…
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Why EBITDA Doesn't Spell Cash Flow and What Does
Human Factors Usability Studies Following ISO 62366 and FDA…
Developing and Implementing Quality Culture in the Organiza…
Dealing With Difficult People In Life & Work
How to Document Employee Discussions and Why it is Important
Project Management for Non-Project Managers - How to commun…
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