Secrets Of The Staffing Fix - Solving The Employee Training, Retention And Motivation Challenge
90 Minutes
Current and future labor shortages will continue to drag down your company’s growth, performance, profitability, and ability to keep customers coming back – and doing more business with you. When employees know that what they do matters, regardless of their position in the company, teamwork, engagement, and productivity go up – and the measure is as high as 40%, at little to no extra cost. When employees continually operate from their strengths and know that they are the company to the customer, the increase can be even greater. This is exactly what exceptional leaders know that average managers do not when it comes to employee training, retention, and motivation.
As leaders, we often think that employees work for money, above all else, leading us to believe that we have no influence over their motivations. But the good news is that money isn't the biggest motivator after all. Research shows three non-cash motivators – praise from immediate managers, attention from top managers, and a chance to lead projects – were just as or even more effective motivators than cash bonuses, a pay raise, or stock options. While a financial incentive may provide a short-term boost, praise, recognition, and career advancement are all far more powerful in the long term. So sure, money is important. And it only goes so far.
WHY SHOULD YOU ATTEND?
Every organization needs fully engaged, caring, committed and empowered employees in order to grow the business, improve the measure of customer satisfaction and succeed. Accountability with engagement equals profitability. With the right skills, education, and encouragement, you will build and sustain champions for current and new projects to grow the company. If you are suffering from the ‘productivity puzzle,’ the slowing of employee productivity in spite of improved technology, this will boost the results.
LEARNING OBJECTIVES
- Create "Raving Fans" for your business from exceptional customer satisfaction
- Adapt the 5 fundamental qualities of leadership that inspire and engage your talent
- Get a clear understanding of the 3 keys to improving productivity, retention, and morale called S.A.M.
- Setting high expectations
- Acknowledgement and
- Making a difference by believing in people’s future - Embrace the three questions to ask yourself every day to reach your goals
- Model what sets exceptional leaders apart from poorer performers
- Understand the 2 main reasons for employee turnover and how to remedy it
Bonus: Receive and test drive the four self-tests that measure and support engagement, retention, and long-term loyalty
- Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
- Self-Test: Confidential Leadership Empowerment Survey (employee retention)
- COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
- My L.I.S.T. – how to get to know the driving/ motivation side of an employee
WHO WILL BENEFIT?
Everyone is involved in improving the customer/patient experience through a very effective staff engagement, development, and training process. That would include CEOs, CNOs, HR and Customer Service Supervisors, and Managers.
Every organization needs fully engaged, caring, committed and empowered employees in order to grow the business, improve the measure of customer satisfaction and succeed. Accountability with engagement equals profitability. With the right skills, education, and encouragement, you will build and sustain champions for current and new projects to grow the company. If you are suffering from the ‘productivity puzzle,’ the slowing of employee productivity in spite of improved technology, this will boost the results.
- Create "Raving Fans" for your business from exceptional customer satisfaction
- Adapt the 5 fundamental qualities of leadership that inspire and engage your talent
- Get a clear understanding of the 3 keys to improving productivity, retention, and morale called S.A.M.
- Setting high expectations
- Acknowledgement and
- Making a difference by believing in people’s future - Embrace the three questions to ask yourself every day to reach your goals
- Model what sets exceptional leaders apart from poorer performers
- Understand the 2 main reasons for employee turnover and how to remedy it
Bonus: Receive and test drive the four self-tests that measure and support engagement, retention, and long-term loyalty
- Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
- Self-Test: Confidential Leadership Empowerment Survey (employee retention)
- COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
- My L.I.S.T. – how to get to know the driving/ motivation side of an employee
Everyone is involved in improving the customer/patient experience through a very effective staff engagement, development, and training process. That would include CEOs, CNOs, HR and Customer Service Supervisors, and Managers.
Speaker Profile
Bruce Lee
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes: Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta Senior marketing …
Upcoming Webinars
Effective Onboarding: How to Welcome, Engage, and Retain Ne…
By:Bob McKenzie
Sept. 12, 2024
12:00 PM PDT | 03:00 PM EDT
6-Hour Virtual Seminar on Learning the Highlights of Excel …
By:Cathy Horwitz
Sept. 12, 2024
10:00 AM PDT | 01:00 PM EDT
Impact Assessments For Supplier Change Notices
By:Alan M Golden
Sept. 12, 2024
10:00 AM PDT | 01:00 PM EDT
Developing an FDA/ISO Compliant Quality Management System
By:Ms. Marie Dorat
Sept. 13, 2024
10:00 AM PDT | 01:00 PM EDT
Aligning Your HR Strategy with Your Business Strategy
By:Pete Tosh
Sept. 13, 2024
12:00 PM PDT | 03:00 PM EDT
Accounting For Non Accountants : Debit, Credits And Financi…
By:Richard E Cascarino
Sept. 13, 2024
10:00 AM PDT | 01:00 PM EDT
I-9 Audits: Strengthening Your Immigration Compliance Strat…
By:Diane L. Dee
Sept. 16, 2024
12:00 PM PDT | 03:00 PM EDT
Managing Difficult Employee Conversations
By:Audrey Halpern
Sept. 16, 2024
10:00 AM PDT | 01:00 PM EDT
Dealing With Difficult People In Life & Work
By:Paul J. Cline
Sept. 16, 2024
10:00 AM PDT | 01:00 PM EDT
Predictive Accounting: Driver-Based Budgeting And Rolling F…
By:Gary Cokins
Sept. 17, 2024
10:00 AM PDT | 01:00 PM EDT
Pay Equity Changes for 2024! What Employers Need to Know to…
By:Margie Faulk
Sept. 17, 2024
12:00 PM PDT | 03:00 PM EDT
Leader Branding: How to Communicate with Confidence to Attr…
By:Dr. Agustin Rosa Marin
Sept. 18, 2024
10:00 AM PDT | 01:00 PM EDT
Data Integrity and Privacy: Compliance with 21 CFR Part 11,…
By: Carolyn Troiano
Sept. 19, 2024
12:00 PM PDT | 03:00 PM EDT
Project Management for Non-Project Managers - How to commun…
By: Charles H. Paul
Sept. 19, 2024
10:00 AM PDT | 01:00 PM EDT
Why EBITDA Doesn't Spell Cash Flow and What Does
By:Dev Strischek
Sept. 19, 2024
12:00 PM PDT | 03:00 PM EDT
Design Verification, Validation and Testing for Medical Dev…
By:Meena Chettiar
Sept. 19, 2024
12:00 PM PDT | 03:00 PM EDT
FFIEC BSA/AML Examination Manual: What Compliance Officers …
By:Justin Muscolino
Sept. 19, 2024
10:00 AM PDT | 01:00 PM EDT
Harassment, Bullying, Gossip, Confrontational and Disruptiv…
By:Bruce Lee
Sept. 20, 2024
10:00 AM PDT | 01:00 PM EDT
Employee or Independent Contractor – U.S DOL Announces 2024…
By:Margie Faulk
Sept. 20, 2024
10:00 AM PDT | 01:00 PM EDT
Human Factors Usability Studies Following ISO 62366 and FDA…
By:Edwin Waldbusser
Sept. 23, 2024
10:00 AM PDT | 01:00 PM EDT
Best Practices in Complaint Management for Regulatory Compl…
By:Jeff Kasoff
Sept. 23, 2024
12:00 PM PDT | 03:00 PM EDT
Ensuring Safe and Effective Pharmaceutical Products: A Comp…
By:Meredith Crabtree
Sept. 23, 2024
12:00 PM PDT | 03:00 PM EDT
Embracing Diversity and Inclusion in Talent Acquisition
By:Kyle Patrick Smith
Sept. 24, 2024
12:00 PM PDT | 03:00 PM EDT
Form W-9 Compliance to Avoid Penalties: TIN Verification, B…
By:Patrick Haggerty
Sept. 24, 2024
10:00 AM PDT | 01:00 PM EDT
Tattoos, hijabs, piercings, and pink hair: The challenges …
By:Dr. Susan Strauss
Sept. 24, 2024
10:00 AM PDT | 01:00 PM EDT
Gossip-Free: Leadership Techniques to Quell Office Chatter
By:Beverly Beuermann-King
Sept. 24, 2024
12:00 PM PDT | 03:00 PM EDT
Updated Metro 2®, e-OSCAR and the New Tougher FCRA/CFPB Com…
By:Justin Muscolino
Sept. 24, 2024
10:00 AM PDT | 01:00 PM EDT
Understanding and Analyzing Financial Statements
By:Carl Young
Sept. 25, 2024
10:00 AM PDT | 01:00 PM EDT
Divorce, Adoption and Other Special Tax Topics
By:Jason Dinesen
Sept. 25, 2024
10:00 AM PDT | 01:00 PM EDT
Design History File (DHF), the Device Master Record (DMR) a…
By:Jose Ignacio Mora
Sept. 26, 2024
10:00 AM PDT | 01:00 PM EDT
Is Your Culture Working For or Against Your Success? If You…
By:Marcia Zidle
Sept. 26, 2024
12:00 PM PDT | 03:00 PM EDT
With Mandatory Paid Leave Gaining Ground Is It Time To Do A…
By:Bob McKenzie
Sept. 26, 2024
12:00 PM PDT | 03:00 PM EDT
Setting up Quality System for FDA Regulated Products: Tips …
By:Meena Chettiar
Sept. 26, 2024
12:00 PM PDT | 03:00 PM EDT
Marketing to Medicare or Medicaid Beneficiaries - What You …
By: William Mack Copeland
Sept. 27, 2024
12:00 PM PDT | 03:00 PM EDT
The Five Cs Of Commercial Credit: The Basic Elements Of Cre…
By:Dev Strischek
Sept. 27, 2024
10:00 AM PDT | 01:00 PM EDT
Sunshine Act Reporting - Clarification for Clinical Research
By:Danielle DeLucy
Sept. 30, 2024
12:00 PM PDT | 03:00 PM EDT
Documenting Misconduct that Will Stand Up in Court
By:Susan Fahey Desmond
Sept. 30, 2024
12:00 PM PDT | 03:00 PM EDT
Stress, Change And Team Resilience Through Humor: An Intera…
By:Mark Gorkin
Oct. 1, 2024
10:00 AM PDT | 01:00 PM EDT
Managing Toxic & Other Employees Who have Attitude Issues
By:Bob Verchota
Oct. 1, 2024
12:00 PM PDT | 03:00 PM EDT
FDA Regulation of Artificial Intelligence/ Machine Learning
By:Edwin Waldbusser
Oct. 1, 2024
10:00 AM PDT | 01:00 PM EDT
Pharma 4.0: Next Generation Technology Approach to GxP Prod…
By: Carolyn Troiano
Oct. 2, 2024
12:00 PM PDT | 03:00 PM EDT
Excel - Lists and Tables - A Beginner's Guide to Managing L…
By:Mike Thomas
Oct. 2, 2024
10:00 AM PDT | 01:00 PM EDT
Patient Gifts, Discounts and Freebies: What You Can and Can…
By:Joseph Wolfe
Oct. 3, 2024
10:00 AM PDT | 01:00 PM EDT